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Refund Policy

Refund & Return Policy

Last updated: August 7, 2026

 

 

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Our Promise

  • We want you to love what you order. If something isn't right, we'll make it right. We offer a 30-day return policy from the date of delivery.

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30-Day Return Window

  • You may request a return within 30 days of receiving your order. To be eligible:

  • The item must be unused and in its original packaging

  • You must provide your order number and reason for return

  • Contact us at support@tekquix.com to receive a Return Authorization before sending anything back

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How to Start a Return

  • Email support@tekquix.com with your order number and the item(s) you'd like to return

  • We'll review your request within 1–2 business days and send you a Return Authorization with return instructions

  • Ship the item back to the address provided

  • Once we receive and inspect the item, we'll issue your refund within 3–5 business days

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Refund Options

  • Full Refund: Issued for items returned in original condition, or for orders that were significantly delayed (30+ days past estimated delivery)

  • Store Credit: Available for items that are opened but still functional

  • Replacement: Offered for items that arrive damaged or defective — no need to return the original

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Non-Returnable Items

  • Items that have been used, washed, or altered

  • Products on clearance or marked "Final Sale"

  • Gift cards

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Return Shipping Costs

  • If the return is due to our error (wrong item, defective product, damaged in transit): We cover return shipping

  • If the return is due to customer preference (changed mind, ordered wrong size/color): Customer covers return shipping

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Refund Processing

  • Refunds are issued to your original payment method. Depending on your bank, it may take 3–7 business days to appear on your statement.

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Damaged or Defective Items

  • If your item arrives damaged or defective, contact us within 48 hours of delivery with a photo. We'll send a replacement immediately or issue a full refund — no return required.

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Order Cancellations

  • Orders can be cancelled free of charge if they haven't shipped yet. Contact us as soon as possible. Once an order has shipped, it must be processed as a return.

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Missing Orders

  • If your order hasn't arrived within 30 days of the estimated delivery window, contact us. We'll track it down and either reship or refund — your choice.

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Contact

Email: support@tekquix.com

Phone: 304-667-3070

Hours: Mon–Fri, 9 AM – 5 PM ET

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