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Shipping Policy

Shipping Policy

Last updated: August 7, 2026

 

 

 

Processing Time:

  • Orders are processed within 1–2 business days after payment is confirmed. You'll receive a confirmation email with your order number, and a second email with tracking information once your order ships.

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Shipping Times:

  • Standard Shipping (Free on orders over $50; $4.99 under $50): 7–14 business days within the United States.

  • Express Shipping ($14.99): 3–7 business days within the United States.

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Please note: These are estimated delivery windows. Most orders arrive within 7–10 business days, but occasional delays may occur due to customs processing, carrier backlogs, or peak shopping seasons (Black Friday, holidays).

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Order Tracking:

  • Once your order ships, you'll receive an email with a tracking number. You can track your package at the carrier's website. If you don't receive tracking within 3 business days of ordering, contact us at support@tekquix.com.

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shipping Destinations:

  • We currently ship to all 50 US states. We do not ship internationally at this time.

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Incorrect Shipping Address:

  • Please double-check your shipping address at checkout. We are not responsible for orders delivered to an incorrect or incomplete address provided by the customer. If you notice an error, contact us immediately at support@tekquix.com — if the order hasn't shipped yet, we can update the address.

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Lost or Stolen Packages;

  • We are not responsible for packages marked as "delivered" by the carrier but not received. If your tracking shows delivered but you haven't received your package, we recommend:

  • 1. Checking with neighbors and household members

  • 2. Contacting the carrier directly

  • 3. Filing a claim with the carrier

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  • If your package is genuinely lost in transit (tracking shows in transit for 30+ days with no delivery), contact us and we'll work with the carrier to resolve it or send a replacement.

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Damaged Items:

  • If your product arrives damaged, contact us within 48 hours of delivery with a photo of the damaged item and packaging. We'll send a replacement at no cost or issue a full refund.

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Multiple Packages:

  • Some orders containing multiple products may ship separately and arrive on different days. You'll receive tracking for each package.

 

Contact:

Email: support@tekquix.com

Phone: 304-667-3070

Hours: Mon–Fri, 9 AM – 5 PM ET

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